FAQ's and other fun facts about us.
Why do you need 5-7 business days to complete my order?
We ask for this turn around time because every item that is ordered is made at the time of your order in small
controlled batches. We want to make sure that we're sending you a quality product you'll be excited about using.
Can I come to your location?
At this time we are not a "typical" retail store, however, there are times that we will open our doors for special events
and themed "open houses" and we can also schedule appointments for you to come in at your leisure to make purchases and just hang out. Please call us at 919.753.3646 or email us at firstname.lastname@example.org to schedule your appointment and join our email list to be the first to receive invites to our special events.
Why aren't you in one of my neighborhood stores?
We're working on it, however, if you know of a store or boutique where our products would be a good fit, please let us know or
tell the manager of the store that you want Rejoice Body Care products in their location.
What's your favorite song?
I really, really love music. So, it is nearly impossible for me to choose just one song as my favorite. I infuse my love for music in the product names and scents and I'll also post some "favorites" in the newsletter, our blog or on Facebook. I'd love to hear some of your favorites.
Do you really make my products at the time I order them?
Why yes.......yes, we do. Each and every time. We prefer to make them at the time that you order. It keeps our inventory fresh and it cuts down on waste, because we only make what we need.
Why aren't you open on Friday, saturday or Sunday?
Although we love what we do, we need and want to spend time with our families. We hope that you can
understand and appreciate that our families are important, just like yours.
I haven't received my order yet, now what?
Well it depends, we ask that you allow ample time for your order to be delivered. Although we ask for 7-10 days to
process your order that doesn't include the shipping time. If it's been more than 2 weeks since you received an email confirmation
that your order shipped, please contact our customer care department at email@example.com
What are essential oils?
Essential oils are pure liquids containing aroma compounds that are removed from the seeds, flowers, leaves,
roots, and stems or bark of plants through methods such as distillation, expression or extraction. These oils carry the distinctive essence, or scent, of the plant it was made from and are frequently used in perfumes, flavorings and medicines.
What's your favorite tv show?
I don't get to watch television that often, but when I do it's usually "Psych", "Modern Family" or any of the shows that come on NIckelodeon or Disney (the channels that my girls watch).
What do you enjoy doing in your spare time?
I enjoy spending time with my family and friends, photography and doing anything creative.
What is one thing that you couldn't live without?
As of right now.....my iPad.
If you could be anywhere in the world right now, where would you be?
Why is the company named Rejoice Body Care?
After creating products that helped in providing relief for my then 5 month old daughter, who was diagnosed with eczema. I was overjoyed, ecstatic......relieved. I immediately " rejoiced" at the results. Hence the name Rejoice Body Care.
What are your business hours?
Our hours of operation can be as early as 7am and as late as 2am, it just depends on our orders and commitments each day, however the time that we have designated as "reachable business hours" would be Monday-Thursday: 10am-4pm ET.
How do you benefit the community?
Well we prefer the term "we" when we think of the community. Collectively we can make a difference together. At Rejoice Body
Care, we are involved in our community several different ways......we volunteer our time, we donate financially and we advocate for "giving back and making a difference". If you would like more information on how we benefit the community, please visit our"community" section.
I would like to help some of the organizations that you work with, what do I need to do?
One of the best methods would be to contact each individual charity that you'd be interested in working with. You can also check out our "community" section for contact information regarding "charities that we love".
How do you come up with your scent names?
There is actually a process.....a method if you will, to naming our scents. We take into consideration the ingredients and essential oils that are creating the finished "scent", we think about the emotion, the feelings that come into play when "smelling" this created scent and the properties of the essential oil. We also to factor in the top, middle and base notes of the finished "scent".
What makes Rejoice Body Care so special?
Our customers make us "special", without you, we wouldn't be in business.
Whats your favorite part of your workday?
Each day is different and offers us so much, that it would be hard to narrow it down to one moment or part, but if we
had to list them, it would be connecting with our very loyal customers, meeting new customers and making product.
I left my body butter in the car and it melted, what do I do now?
No worries......you can still use your body butter, you'll just need to place your container in a cool, dry place to let it solidify again. It may be a little grainy, which happens when your butter melts quickly at high temperatures. The graininess will not affect the butters ability to do its job.
How do you choose the charities that you work with?
We try to do as much research as possible about the organization, including but not limited to: phone calls( to see how they treat people over the phone), in person visit (meet the staff) whenever possible, go to organization events, check out their online presence and see how they spend their funds(does the money really benefit who they say they're helping).
Where do I enter my coupon code?
At this time, you'll have to enter your coupon code in the message box during checkout if you place your order online or if you call in your order, just give us the code before your order is processed.
Are you hiring?
We're always looking for talented and caring people to join our team. Check out our current opportunities by visiting our "Company" section.
What's your favorite dessert?
I love sweets......so, to choose a favorite is an almost impossible task, however, at this time it would be sugar cookies from Lori's Bakery (www.lorisplace.etsy.com) and the "Rejoice Signature Cake Truffle" made by the Cake Truffle Co (www.caketruffleco.com). Tell them I sent you.
What companies do you use for shipping?
We use USPS, Fedex and UPS
Do you offer wholesale?
Yes, we do. If you're interested in carrying our products wholesale, please click here.
Do you offer corporate accounts?
Yes, we do. If you're interested in a corporate account, please contact us at firstname.lastname@example.org